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Privacy Policy

Published on January 08, 2025 | 5 min

Legal

Privacy

Introduction

Welcome to D8ship! This Privacy Policy is designed to inform you about the collection, use, and disclosure of personal information when you use our mobile application and any related services. Protecting your privacy is important to us, and we are committed to ensuring the confidentiality and security of your personal information.

By accessing and using our services, you consent to the terms outlined in this Privacy Policy. If you do not agree with the terms of this policy, please refrain from using our services. This policy applies to all users of our App, website and any other related services including but not limited to visitors, customers, and anyone else accessing or using our services.

Contact Information

Data Controller

The data controller for the processing of personal data on the D8ship platform is Mabrosi inc., a registered entity under the applicable laws of Canada and Alberta jurisdiction.

Privacy Contact

If you have any inquiries, concerns, or requests regarding your privacy or the way your data is handled, you can contact us at [email protected].

Response Time

We strive to respond to privacy-related inquiries promptly, typically within 30 days of receiving a valid request. If we require more time to process your request, we will notify you and provide the reasons for the delay.

Identity Verification

To protect your privacy and security, we may request additional information to verify your identity before processing certain requests. This is to ensure that we only disclose or make changes to information for the rightful account owner.

The legal bases for processing personal data include:

We may process personal data based on the consent provided by the user for specific purposes outlined at the time of data collection.

Contractual Necessity

Processing of personal data may be necessary to fulfill our contractual obligations with users or to take pre-contractual steps at the user's request.

Legitimate Interests

We may process personal data based on legitimate interests pursued by us or a third party, provided these interests are not overridden by the user's rights and interests.

We may process personal data to comply with legal obligations and regulatory requirements applicable to us.

Information Collected

We are committed to providing a secure and enjoyable dating experience. To achieve this, we collect certain types of personal information to enhance our services and improve user interactions. By using our services, you agree to the collection and processing of your personal information as outlined below:

User-Provided Information

When you sign up for an account on our app, we may collect personal details such as your name, email address, gender, date of birth, location and profile pictures. This information is essential for creating and managing your user account.

Additional Account Information

Users have the option to provide additional information in their profiles and preferences, such as interests, hobbies, discovery preferences, and other details that can enable and enhance the matchmaking process.

Communication Data

We collect information related to your communication within the app, including messages, likes, and other interactions with other users. This data is crucial for facilitating connections and functioning of our communication system.

Location Data

To offer location-based features and enable match suggestions, we collect and process your device's location data. You have the option to control the app's access to your location through your device settings.

Device Information

We automatically collect certain information about your device, such as device type, operating system, and unique device identifiers. This helps us optimize the app for different devices and troubleshoot technical issues.

Third-Party Integrations

In some cases, we may integrate with third-party services to enhance your experience. If you choose to log in or connect your account with such services, we may collect information from them as permitted by your privacy settings on those platforms.

Social Sign-in

When you choose to create your account and sign in by using your Apple or Google account, certain social information may be collected for the purpose of creating and managing your user account. The following types of information may be obtained:

  • Email address

Purpose of Collection

The collection and utilization of personal information are conducted with a clear focus on enhancing the functionality of our services and providing you with an optimal user experience. By using our app, you acknowledge and agree to the purposes for which we collect and use your personal information, as outlined below:

Service Functionality

Personal information is collected to enable the fundamental features and functionality of the app and related services, ensuring that you can create and manage your user account, browse profiles, and engage in meaningful interactions with other users.

User Accounts

Your name, email address, date of birth, and other relevant details are collected to establish and maintain your user account. This information is essential for account verification, authentication, and personalized user experiences.

Profile Sharing

The shared profile data is intended for the purpose of facilitating exclusive conversations with individuals expressing interest.

Matchmaking and Profile Suggestions

We use the information you provide, including profile details and preferences, to enhance user journey in finding relationships and improve our services. This allows us to suggest potential matches that align with your interests, increasing the likelihood of meaningful connections.

Communication and Interactions

Data related to your in-app communications, such as messages, likes, and profile interactions, is collected to facilitate smooth and engaging conversations between users.

Customer Support

Personal information may be used to address your inquiries, provide customer support, and resolve any issues you may encounter while using our services.

Social Sign-in Information

The social information collected during the sign-in process is used for account creation, authentication, and personalization of your user experience within the app.

Identity Verification

We may collect live photos for your photo ownership verification and legal ID documents as needed for verification purposes.

Analytics and Improvements

We collect aggregated and anonymized data for analytical purposes, aiming to understand user behavior, improve app features, and enhance overall performance. This data is used to make informed decisions about updates, features, and optimizations.

In some instances, personal information may be collected and processed to comply with legal obligations, such as addressing legal inquiries or requests from law enforcement agencies.

By choosing to use our services, you are actively providing consent for the collection, use, and processing of your personal information as described in this Privacy Policy. We value your privacy, and it is important to us that you understand and agree to the terms outlined below:

Your decision to use our services is entirely voluntary. By downloading, installing, registering, or accessing the app in any way, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal information.

We strive to provide clear and understandable information about our data collection and processing practices. This Privacy Policy is designed to inform you about the types of information we collect, the purposes for which we collect it, and how we use and safeguard your data.

Your consent to the terms outlined in this Privacy Policy is revocable. You have the right to withdraw your consent at any time by discontinuing the use of our services. However, please note that certain functionalities of our services may be dependent on the processing of specific personal information.

Age Verification

By using our services, you confirm that you are of legal age to provide consent for the processing of personal information in your jurisdiction. If you are not of legal age, you must discontinue the use of the app immediately.

Social Sign-in

By signing in with your Apple or Google account, you actively consent to the collection and use of the associated social information as described in the social sign in information.

Updates to Privacy Policy

As our services evolve and improve, we may update this Privacy Policy. Your continued use of our services following such updates constitutes your ongoing consent to the revised terms. We recommend reviewing this Privacy Policy periodically for any changes.

Use of Information

We prioritize the responsible and transparent handling of your personal information. This section outlines how we use the information collected, including details about data processing, storage, and any involvement of third-party services:

Data Processing

Personal information is processed to provide you with a seamless dating experience, including facilitating account creation, enabling communication, and optimizing match suggestions.

Storage and Security

Your personal information is securely stored on cloud hosting services with security measures in place. We implement access controls and regularly update security protocols to protect against unauthorized access, disclosure, or alteration.

Matchmaking and Profile Suggestions

Information provided, such as profile details and preferences, is utilized to enhance matchmaking algorithms, improving the likelihood of meaningful connections.

Interactions Data

Data related to in-app Interactions is processed to facilitate engaging interactions between users. This enables you to view, to be viewed and connect with others in a personalized way.

Communication Data

In our commitment to enhancing user interactions, we process data related to in-app communications. This processing aims to facilitate dynamic and personalized conversations between users, fostering meaningful connections within our platform.

It is important to note that your communications are securely handled. They are stored locally on your device in an encrypted format. Our servers utilize this data solely as a transit for facilitating communications and do not retain your conversations after ensuring successful delivery to the intended recipient. This approach aligns with our dedication to prioritizing your privacy and data security.

Customer Support

When reaching out to our customer support team, your personal information may be used to address inquiries, provide assistance, and resolve issues. We handle this information with the utmost confidentiality.

Identity Verification

As part of our commitment to ensuring the authenticity and security of our platform, we may request live photo verification. This process involves comparing live photos submitted by users with their published profile images to confirm ownership of the photos.

Under certain circumstances and as required for specific requests, we may also ask users to provide a legal ID document. This additional step is undertaken before granting authorization to access specific data or initiating particular processes.

Analytics and Improvements

Aggregated and anonymized data is analyzed to understand user behavior, app usage patterns, and areas for improvement. This analytical insight helps us enhance features and optimize performance.

Third-Party Services

Third-Party Service Utilization

We may utilize reputable third-party services for specific functionalities such as email delivery and analytics. These services are selected based on their commitment to data privacy and security. In some cases, your information may be shared with these services, strictly in accordance with your privacy settings on those platforms.

Diverse Third-Party Service Providers

Our third-party service providers may include cloud hosting providers, email delivery services, analytics platforms, and others. These services are selected based on requirements of functionality and their commitment and practices to data privacy and security.

Integration with Third-Party Services

In some instances, we may integrate with third-party services to enhance specific functionalities. If you choose to use such integrations, be aware that your information may be shared with these services as permitted by your privacy settings on those platforms.

Sharing of Information

We are committed to safeguarding your privacy, and transparency is a cornerstone of our data practices. This section outlines our approach to sharing personal information, including the reasons and types of third parties involved:

Disclosure Practices

We do not sell or rent your personal information to third parties for their marketing purposes. Your trust is paramount to us, and we are dedicated to maintaining the confidentiality of your data.

Ethical Marketing Practices

While we may use certain data for marketing and advertising purposes, our approach is rooted in ethical practices. We prioritize transparency and responsible use, aiming to empower users with informed decisions. Our marketing initiatives are designed to enhance user experience, ensuring relevance and value. Rest assured, your data is handled ethically, aligning with our commitment to user trust and privacy.

Third-Party Service Providers

In certain circumstances, we may engage reputable third-party service providers to assist in various aspects of our operations. These third parties are carefully selected and may include:

Analytics Providers

To analyze user behavior, improve our services, and enhance your experience on our app

Email Delivery Services

For the purpose of sending important notifications and updates to your registered email address.

Cloud Hosting Providers

To securely store and manage your data on cloud infrastructure.

Customer Support Platforms

To efficiently address and resolve user inquiries.

Payment providers

To facilitate in-app purchases and securely handle the payment process.

We may disclose personal information if required by law or in response to valid legal processes, such as subpoenas or court orders. Additionally, we reserve the right to share information when we believe it is necessary to protect our rights, property, or safety, or that of our users.

Business Transfers

In the event of a merger, acquisition, or sale of all or part of our assets, your personal information may be transferred to the acquiring entity. We will notify you of such a change and provide choices regarding your information.

Aggregated and Anonymized Data

We may share aggregated and anonymized data with third parties for various purposes, including statistical analysis, research, and industry insights. This information does not identify individual users.

By continuing to use our services, you acknowledge and agree to the sharing practices of your personal information as described in this section.

Security Measures

We employ a range of robust security measures to protect your data from unauthorized access, disclosure, alteration, and destruction. Below, we outline the key security practices in place:

Encryption

We utilize industry-standard encryption protocols to secure the transmission of your personal information between your device and our servers. This includes ensuring that data is encrypted during transit.

Access Controls

Access to your personal information is limited to authorized personnel and processes. We implement access controls, ensuring that only individuals with specific responsibilities can access certain types of data.

Data Backups

We conduct regular data backups to safeguard the integrity and accessibility of your information. In unforeseen circumstances, this allows us to swiftly restore data, minimizing potential disruptions and data loss. It's important to note that our backup process focuses on recovering essential account settings information. We do not retain your communications data, which is stored locally on your device. This ensures that your privacy is maintained, and the backup process solely pertains to account settings for authorization and connection facilitation based on your preferences.

Employee Training

We undergo regular training to stay informed about the latest security best practices and threats. This ensures that our team is well-equipped to handle and protect your personal information.

Incident Response Plan

In the event of a data breach or security incident, we inform affected users and relevant authorities in accordance with applicable laws. Our approach aims to minimize incident damage to the greatest extent possible, reflecting our commitment to the highest standards of security. While we strive to prevent such incidents, we acknowledge the possibility, and in the event they occur, we are dedicated to transparent communication and swift action to safeguard your security and privacy.

Secure Development Practices

Security is integrated into our development processes from the outset. We follow secure coding practices and conduct regular code reviews to identify and address potential security vulnerabilities.

Data Retention

We are committed to retaining your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. This section provides details on our data retention practices, including the retention period and criteria used:

Data Retention Policy

It is essential to note that we do not retain your personal information for longer than necessary to fulfill the purposes for which it was collected. Once the data is no longer required, it is securely deleted or anonymized to ensure your privacy.

Retention Period

We retain personal data for varying periods based on the type of data and associated purposes:

Account and Settings Information

Retained for the duration of the user's active account and up to 2 months after account deletion for legal and operational requirements.

Profile Information

Retained as long as the user maintains an active account; deleted upon account deletion.

Communications Data

Your communications are stored locally for the duration of your active account. Deleting your conversations or account will promptly remove the associated data. During transit from our servers, messages are kept in an encrypted format until successfully reaching their destination.

Usage and Interactions Data

Data related to your in-app usage and interactions, may be retained for a limited period to ensure the smooth functioning of our services and to address any disputes or inquiries.

Location Data

Kept for the period you are using our services to facilitate location-based features, after which it is anonymized.

Analytics and Aggregated Data

Aggregated and anonymized data used for analytics and improvements is retained for as long as it serves a valid business purpose. This data does not identify individual users and is used for statistical analysis, research, and industry insights.

In certain cases, we may retain personal information for longer periods to comply with legal or regulatory requirements. This includes but is not limited to addressing legal inquiries, investigations, or obligations stemming from other applicable laws.

Criteria for Determining Retention Periods

The retention periods are determined based on various factors, including the necessity to provide the app's functionality, legal and regulatory requirements, potential disputes, and the overall purpose of data processing. We regularly review and update our data retention policies to ensure alignment with these criteria.

Suspended Accounts

When a user account is suspended due to violations of our Terms of Use, we retain certain information associated with that account. This retention is necessary to ensure compliance with legal obligations, enforce our terms, resolve disputes, and prevent future abuse. Information retained may include, but is not limited to, account details, user activity logs, communication records, and any content or data provided by the user. This information will be securely stored and will only be accessed by authorized personnel for the purposes mentioned above. Retention periods for this data may range between one (1) and three (3) years from the date of suspension, depending on the nature of the violation and applicable legal requirements, after which the information will be securely deleted or anonymized.

User Rights

We believe in empowering users to have control over their personal information. This section outlines your rights regarding your data, including how you can exercise these rights:

Access to Personal Information

You have the right to request access to the personal information we hold about you. Upon receiving such a request, we will provide you with details on the types of data collected, the purposes for processing, and any third parties (excluding fellow app users with whom you interact within our app) with whom the information has been shared.

Correction of Personal Information

If you believe that the personal information we hold about you is inaccurate or incomplete, you have the right to request corrections. We encourage you to update your information within the app settings, but you can also contact us if you need assistance.

Deletion of Personal Information

You have the right to request the deletion of your personal information. If you choose to delete your account, most of your information will be removed from our active databases. However, some data may be retained for a reasonable period to comply with legal obligations or address potential account reactivation requests.

If our data processing relies on your consent, you have the right to withdraw that consent at any time. You can exercise this right by adjusting your privacy settings within the app. Please note that withdrawing consent may impact certain app functionalities.

How to Exercise Your Rights

We implemented features for you to be able to exercise your right within the app but in case you could not find the right feature as you need, please contact our Privacy Team through the contact information provided in the "Contact Information" section of this Privacy Policy. We will respond to your requests in accordance with applicable laws.

Identity Verification

To protect your privacy and security, we may request additional information to verify your identity before processing certain requests. This is to ensure that we only disclose or make changes to information for the rightful account owner.

Response Time

We strive to respond to user rights requests in a timely manner, typically within 30 days of receiving a valid request. If we require more time to process your request, we will notify you and provide the reasons for the delay.

Payment Information

We use application stores’ payment methods to facilitate in-app purchases. The following information may be collected and processed during these transactions:

  • User account identifier
  • Purchase details
  • Payment method information

Purpose of Data Collection

The collected information is used for processing in-app purchases, facilitating secure transactions within the app and with your explicit consent, analyzing customer behavior and interests to enhance your experience. Additionally, this information may be used to provide you with informational and promotional content related to our app.

Security Measures

We employ security measures in place, including encryption and secure protocols, to safeguard the confidentiality and integrity of payment information during transactions.

Retention Period

Certain transactional data may be retained for a specific period for accounting or dispute resolution purposes.

By making in-app purchases, users actively consent to the necessary processing of their payment information by Apple or Google. If you choose to provide additional consent for analyzing customer behavior and receiving promotional content, you can manage your preferences in the app settings.

Application Stores’ Privacy Policies

For more information about how Apple and Google handle user data, please refer to their respective privacy policies.

Changes to Third-Party Providers

Any changes to our payment providers or the way we process payment information will be communicated to users through updates to this privacy policy.

Cookies and Tracking Technologies

We utilize various tracking technologies to enhance user experiences and provide personalized services across both our mobile app and website. This section outlines the use of these technologies, their purposes, and how users can manage their preferences:

Use of Tracking Technologies

In both our mobile app and website, we employ tracking technologies to improve functionality, personalize content, and analyze user behavior. These technologies include but are not limited to cookies, mobile identifiers, and local storage.

Types of Tracking Technologies

Cookies in Website

When you visit our website, cookies may be utilized to enhance your browsing experience. Additionally, if you access certain features within our mobile app via web views, cookies may play a role in that context.

Mobile App SDKs and Identifiers

Within our mobile app, we integrate Software Development Kits (SDKs) provided by third-party services for analytics, advertising, and other functionalities. Mobile device identifiers, such as Advertising IDs on Android and Identifier for Advertisers (IDFA) on iOS, are used for tracking and personalized experiences.

Local Storage

Both in our app and on our website, local storage mechanisms, such as databases, may be employed to store information locally on your device.

Use of Cookies

Cookies are small text files stored on your device when you interact with our website. These files contain information about your session, preferences, and interactions. We use cookies for various purposes, including ensuring the functionality of our website, personalizing content, and analyzing our website’s visitor behavior.

Types of Cookies

Essential Cookies

These cookies are necessary for the basic functionality of our services.

Analytical Cookies

We use analytics tools that may place cookies to collect information about how users interact with our website. This helps us improve our services and enhance user experiences.

Preference Cookies

These cookies store your preferences and settings to provide a more personalized and efficient experience.

Marketing Cookies

On occasion, we may use cookies for marketing purposes, such as tracking the effectiveness of our promotional campaigns.

Managing Your Preferences

You have the option to manage your preferences for these tracking technologies. For cookies used on our website, you can adjust your browser settings to accept, reject, or notify you when cookies are being sent. Similarly, within our app, you can manage preferences related to mobile identifiers and local storage through app settings.

Third-Party Services

Some functionalities within our app and website may involve third-party services, each with its own tracking technologies. These technologies are subject to the privacy policies of the respective third parties. Please review the privacy policies of these third parties for information on their data collection and tracking practices.

  1. https://firebase.google.com/support/privacy/ for social sign in
  2. https://policies.google.com/privacy for geocoding and getting location data from coordinance
  3. https://www.apple.com/legal/privacy/data/en/sign-in-with-apple/ for apple social sign in

Cookies may have different lifespans. Some are session-based and expire when you close your app or your browser session, while others may persist for a more extended period no more than the time needed for processing purposes. We strive to set appropriate expiration periods for each type of cookie.

Changes to the Privacy Policy

This section outlines our approach to updating the Privacy Policy:

Policy Updates

We may periodically update this Privacy Policy to reflect changes in our practices, legal requirements, or the introduction of new features. The date of the last revision will be indicated at the top of the Privacy Policy.

Notification of Changes

When we make material changes to the Privacy Policy, we will notify you through one or more of the following methods:

In-App Notification

If you are a user of our mobile app, we may provide an in-app notification to alert you of the changes when you access the app.

Email Notification

If you have provided us with your email address, we may send an email notifying you of the changes and directing you to review the updated Privacy Policy.

Website Announcement

For users who visit our website, we may include a prominent announcement on our website notifying you of the changes.

Application stores update

We regularly update our privacy policy in each application store where our app is available, ensuring compliance with the specific requirements and necessities of each platform.

Reviewing and Acceptance

It is important to regularly review this Privacy Policy to stay informed about how we are protecting your privacy. By continuing to use our services after any updates, you are deemed to have accepted the revised Privacy Policy.

Opt-Out Option

If you do not agree with the changes to our Privacy Policy, you have the right to stop using our services. If you have any concerns, please reach out to us so we can address them and help improve your experience.

Thank you for using our services and entrusting us with your personal information.

App Guide

Data Protection

User Privacy

Information Security

Legal Compliance

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D8ship Team

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